Frequently asked Questions
Where Is Carmarthen Winter Wonderland?
Carmarthen's Winter Wonderland is situated at Carmarthen Park, along Morfa Lane Carmarthen. The Postcode for the event site is SA31 3AX.
What skate sizes are available?
Our skates go from a baby size 4 (double bladed skate) up to an adult size 14
Is there a spectator fee?
No, there is no spectator fee for the event
Where Is the Nearest Cashpoint?
There is no cash point / ATM on the event site, however there are many in the in town centre. Lammas Street and Tesco Both offer cashpoint facilities.
What are the nearest public transport links?
Our Ice Rink is easily accessible by public transport this includes the National Rail, National Express, Arriva Bus service and all other Bus services.
How do we receive our tickets?
E-tickets are issued to the email that is provided at the time of booking. Please print off the e-ticket and present it to the staff at the Ice Rink before entering your event.
Can we buy tickets on the day?
On the day bookings can be taken on site at our box office if there is any availability.
How do we pay for Fun Fair Rides?
Please buy tokens at our Box office on site near the Ice Rink. No money is taken on any of the fair rides on site. Each fun fair attraction will have a tariff on display which will be different.
How much do tokens cost?
Each token costs £1. Children’s rides start at £2 and other rides start at £3. Everyone who rides needs a token (even parents riding with children) and we try to keep the prices at a reasonable level to allow for this. Please remember, tokens can be on any day that the event is running – they are not exchangeable or refundable.
Where is the event parking?
We would like to have everyone that is attending Carmarthen Winter Wonderland to use the Town Car Parks that are a short walk away form our main entrance. Please do not park on any side street close by as parking measure will be in operation
- St Catherine's Walk Multi-story Car Park – 6 Minute Walk
- St Peters Street Car Park – SA31 1LN – 12 minute Walk
- Blue Street Car Park (Limited Spaces) SA31 3BN - 6 Minute Walk
- John Street Car Park - SA31 1QT- 8 Minute Walk
Where is Carmarthen's WWL first aid point?
The First Aid Point will be situated on site at the ice rink.
Lost Personal Property!! What Can I Do??
Any lost property can be reported to the onsite box office. Box office can also be contacted on 0800 0385289.
Is there CCTV at the Winter Wonderland?
CCTV will be in operation across the whole site at Carmarthen Winter Wonderland for security and Safety purposes.
Have all staff who work in Carmarthen WWL been DBS checked?
Yes, all staff are DBS checked
Are we able to hire the penguins/skate aids?
The skate aids cannot be reserved in advance but there will be plenty available on the day bookable from the box offices on a first come first served basis for £4.00 each.
Does the event have good wheelchair access / can wheelchair users go on the ice?
The Ice Rink is wheelchair accessible, and manual wheelchair users are able to go on the ice. This should be mentioned in the comment box when purchasing the tickets so that we can notify our staff on the ground. Unfortunately, we cannot allow electric operated wheelchairs on the ice. In the case that a user has an electric operated wheelchair you should contact our staff in advance to discuss how we can best make the event accessible.
Is there an age restriction for using the skate aids?
The skating aids are for children aged 8 and under
How long are the skating sessions?
Our skating sessions are 60 minutes long
Can I wear my own skates?
Yes, you can wear your own hockey skates or figure skates, However this does not change the price.
Can I get a refund for my booking?
Unfortunately, we are unable to assist with refunds for booked timeslots. If you are no longer able to attend your booked timeslot, our staff will do their best to find a convenient alternative slot for you.